FSC has over 30 years experience working in countries across the globe, delivering a range of services including best-in-class food-to-go operations, store design, training and implementation for the forecourt market.

From the first initial blueprints to post implementation, we offer expert advice and support to ensure the operation is safe, sustainable and scaleable. We balance sales opportunity against waste investment to ensure a profitable and high quality food offer. Recently we had the opportunity to work with a client in the Caribbean, to improve their operational efficiency. The project kicked off with in-market analysis, looking at the food-to-go and hot drinks categories to benchmark ourselves against the competition; with a keen focus on a competitive price point to meet the customer brief.

Once we understood what was available in the market, we drew upon our extensive global experience to produce an in depth product brief, ensuring the suppliers were capable of delivering a great product, which was fit for purpose. Throughout the process we worked closely with all the stakeholders to ensure the highest standards of food safety were met, and where possible, certified. The final step was “training the trainers” in food safety and operational excellence to ensure the consumer received an amazing product in a food-safe environment. Post implementation, we continue to support the client with waste reviews and ongoing operational coaching.

With the introduction of Natasha’s Law, we were approached by our customer, who needed a solution to ensure compliance across a range of 180 unique and diverse locations, currently making products on site daily.

Working with the large conservation charity, we agreed the best approach was to create and deliver a standardised consistent range, that remained suitable for the occasion and setting of the food outlets, and continued to exceed consumer expectations. In partnership with the their Food and Beverage team, we launched the tailored range as the sites reopened post COVID closures. Frequent nationwide deliveries were available to all locations, regardless of individual site limitations and challenges. A combination of an enhanced range with additional product categories, consistent deliveries and by providing support to overcome any outlet challenges with staffing, resulted in an uplift of +34% YOY sales growth.

Following the success of the initial launch we conducted a comprehensive range review covering branding, packaging, format, product mix and margin analysis. The result of which was an innovative range launched in 2023, aligning the product to the customer journey, building brand awareness and improving margin. Further development is already planned for 2024, with the launch of exciting new categories, including bespoke hot savoury pastries and breakfast/brunch offers.

Not only was sales growth achieved but our customer received further recognition by being shortlisted for a Sammie’s award.

In partnership with our client’s leadership teams, we pioneered a bespoke end-to-end solution, combining business strategy with on-ground action. This resulted in swift execution through superior recruitment and training, underpinned by a ‘follow the money’ coaching philosophy. The FSC digital platform ensured flexibility, tailoring field support and data reporting to meet our client needs. Utilising our Convenience Retail Coach Leads and Project Managers, we developed Standard Operating Procedures for the Head Office team, delivering innovative processes and dynamic training resources, both online and in-person.

FSC’s Convenience Retail Coaching programs have consistently driven double-digit growth and sustainability across twenty markets in 5 continents. In addition, the program has significantly reduced HSSE and financial risks to the business, highlighting our adaptability and dedication to success, regardless of business scale, maturity, or language.

“The team in China has been recognized with an award for their great work. As Stuart has been heavily involved we would like to recognize his contribution.” Embracing the 4Ps within the convenience retail, FSC target existing and new sites, enhancing the complete shop offer and introducing or strengthening field coaching. Leveraging over 30 years of experience, purpose-built bespoke technology, SME training, and holistic change management, we aim for a comprehensive, futureproof solution.

“FSC have been brilliant landing two snacks developments for us in 2023. Their expertise in all areas of the development has been awesome, and we’re excited now to see the sales impact on my snacks category”.

FSC offer the full solution to your Private Label development from the initial product brief, supplier sourcing and packaging development through to launch support. We work with a catalogue of global Private Label suppliers, all with Global Food Safety Initiative certification (GFSI).

In 2023 we have supported our customer in Canada with both drinks and snacks developments targeting high growth sub-categories like Nuts, Water and Sparkling Juices for Private Labels. We succeeded in delivering high quality product ranges at great value compared to branded alternatives.

Always looking for the most effective solution in the CEE market, we often combine markets to offer multiple languages on back of pack, both increasing purchasing power, as well as delivering a consistent high value product across multiple countries.

Here at FSC we can offer our customers unique Private Label products, with higher margins. Using a strategic approach, our Private Label developments aim to add incremental sales to their bottom line.

While consulting on researching and designing a new and highly complex I.T. infrastructure, FSC created processes, developed EDI invoicing, fine-tuned price book configurations, and accelerated payment cycles. Our strategic oversight spanned the entire supply chain; from order placement to onsite inventory management, as well as managing legal obligations, including licensing, permits, and vendor setup within contracting and procurement.

Versatility was paramount, with solutions transitioning between manual methods and digital automation. Central to our approach was an intensive training regimen, anchoring change management and enhancing collaboration among the retailers, the category management team and the operation teams. FSC’s deep expertise and precise project management powered our client’s most prominent change management initiative. FSC guided the transition of 500 sites, 30 field managers, and the entire category management team. The result is secured short and long-term financial growth and seamlessly integrated I.T., the 4 Ps, change management, and field team coaching; establishing a landmark success story for our client.