Customer Services Team
Location:
Cheddar
Benefits:
£17k pro rata + 20 days holiday + your birthday off
Hours:
Full time, Monday to Friday 9am to 5pm, (35 hours per week, 1 hour lunch break)
Company background:
FSC is a family business with 30 years of award winning experience in creating, rolling out and managing bespoke customer food-on-the-move solutions. Our customers include a selection of blue-chip companies in various industries, such as Shell, Debenhams, Thornton’s and Dunelm. We offer a range of consultancy services drawing on our in-depth knowledge of the food-on-the-move sector and have managed projects in South America, North America, Asia, Scandinavia and several European countries.
Our Head Office is located in the world-famous village of Cheddar and we have an Innovation Centre near Bristol in Flax Bourton. Although many of the team are based throughout the UK and Europe, we regularly get together to review performance, share best practice and socialise! As well as working in a challenging and fast-moving environment, we believe it’s important to have a big chunk of fun and no day is ever the same at FSC.
The role:
The role will be in the Customer Service team and the main task will be answering the phones and providing customer service for our internal and external clients.
We are looking for someone who has experience in manning the phones in a busy office environment, has a friendly approach to customer queries, be reliable and be proficient in Microsoft Office.
A good sense of humour and a big smile on your face would be a benefit!
Flexibility:
Perform any other duties and objectives as required from time to time in order to contribute effectively to the achievement of the business aims and objectives.
Key Skills:
- Interpersonal skills, excellent communication skills taking inbound and making non sales focused outbound calls to existing customers
- Attention to detail, experience in letter writing and e-mail communication desirable
- Self-motivated
- Eye for detail
- Time Management
- Able to work as part of a team
- Willing to learn through self-development
- Full Driving Licence
